Pitney Bowes Inc. is a mailing technology and package processing company founded in the United States in 1920 and operating worldwide in 2023. Their most iconic products are the Pitney Bowes postage meters. In case you didn’t know, postage meters — also known as franking machines — are machines that weigh pieces of mail and stamp them with a meter stamp, so they don’t need adhesive stamps and the sender doesn’t need to take them to the post office.
Besides its SendPro postage meters, Pitney Bowes also offers a wide variety of other products and services, which include mailroom equipment, and several solutions for parcel management software and package processing services.
Pitney Bowes is not itself a shipping company, and therefore it does not create its own tracking numbers. Instead, Pitney Bowes franking machines attribute tracking numbers to parcels according to the partner mail carrier they will be shipped through.
For instance, parcels processed by Pitney Bowes to be shipped through the United States Postal Service get an USPS tracking number (Example: 9489 1090 2027 0214 6060 37), while parcels to be mailed through FedEx have a FedEx tracking number.
If you have mailed a package using Pitney Bowes franking machines or package processing services, you can track it here using the Pitney Bowes tracking tool.
Pitney Bowes is not itself a shipping company and therefore it does not deliver parcels directly. However, Pitney Bowes does work with shipping companies such as the USPS, the Royal Mail, Canada Post, and private delivery companies, to streamline the mailing and shipping process for its clients, and to ensure their packages reach their destinations.
Delivery times for packages sent through Pitney Bowes’ partners varies according to package weight, shipping location and destination, and delivery method. It may take 2 to 7 days.
Pitney Bowes shipping software streamlines the process of weighing, stamping, shipping and tracking parcels. PitneyShip is intended for businesses that ship from one location, while Pitney Ship Pro is designed for businesses that ship from multiple locations.
PitneyTrack’s automated scans eliminate the need for handwritten logs when receiving and shipping packages.
ParcelPoint Smart Lockers have secure barcode access. Users are notified when their parcel arrives, and they can pick it up themselves at their convenience.
Postage meters weigh letters and packages, and stamp them with authorized USPS stamps, or print USPS Priority Mail shipping labels for them. This way, businesses of all sizes can skip taking packages to the post office.
Pitney Bowes offers several kinds of postage meters, designed for different volumes of mail.
With Designed Fulfillment services, the client gets customized on-time shipping, inventory management and branding. The Warehouse Management software makes continuous improvement possible through the analysis of trends and opportunities.
This service provides the client with a purpose-built international delivery process and system. It includes two options:
Designed Delivery services mean the client gets a customized delivery model with the right combination of speed and cost to optimize their business logistics. This service can be used to improve local or regional delivery in the US, international delivery, and also delivery in the US of items coming from the UK and China.
These services provide the client with a return process designed to meet their specific needs. This includes different options for initiating a return, customized transportation process, and solutions for processing returns.
This is not a service in itself, but a line of credit that allows Pitney Bowes customers to pay for meter rentals, supplies, postage and shipping all through the same account. This eliminates the need to prepay for services, and allows customers to view all their monthly purchases in a single statement.
Business Lending: a source of capital through lines of credit, term loans and equipment financing
Payment Solutions: these tailored financing options make it possible for shippers to ensure payment for their suppliers and maintain a positive cash flow; carriers can decrease late payments and manage their risk exposure
Deposits: business savings accounts and prepayment deposit accounts allow clients to earn interest and maximize returns.
First Class Mail: drives costs down by helping customers merge multiple mailstreams and bypass local USPS entry points, therefore qualifying for deeper postals discounts.
Marketing Mail: drives costs down by maximizing postal discounts on letters, flats, postcards, flyers etc
Bound Printed Matter: simplifies the mailing process for matter such as catalogs, prospectuses, books etc. They are picked up, processed and transported to USPS facilities for mailing.
The main partners Pitney Bowes works with are:
Besides these, Pitney Bowes also works with many other delivery companies, including Canada Post.
Through their website chat from Monday to Friday, between 8am and 8pm, EST
By calling the Pitney Bowes customer support phone number: at +1 844-256-6444
By logging in and submitting a contact form through their website